CTAMB

Website Overhaul Increases Accessibility Scores by 140% for Teacher Benefits Platform

The California Teachers Association Member Benefits (CTAMB) offers insurance, retirement support, financial benefits, and discounts on travel and other activities for educator members of CTA.

CTAMB logo
  • Technologies
  • AA WCACG 2.2
  • Browserstack Toolkit
  • Wave
  • RAMP
  • Color Contrast Checker

Oshyn makes the benefits site more accessible to California educators, allowing them to access critical resources for life, auto, and home insurance.

The Challenge

When a teacher faces a health crisis or needs to update life insurance after a major life event, they turn to their member benefits portal, expecting straightforward access. For many California educators, that experience should be simple.

For California's 310,000 educators who are members of the California Teachers Association, the Member Benefits website offers access to life insurance, auto and home coverage, financial planning services, and retirement support.

But for educators with visual impairments, motor disabilities, or other accessibility needs, the website created unnecessary barriers. From screen readers that couldn't interpret forms to inconsistent keyboard navigation and poor color contrast, the experience was frustrating and, for many, impossible to use.

CTAMB knew that every member deserved equal access to their benefits, but the site wasn't meeting Web Content Accessibility Guidelines (WCAG) AA standards. To identify and resolve these barriers and ensure all California educators could access the resources they'd earned, CTAMB turned to Oshyn.

The Solution

Oshyn was selected for its expertise in web accessibility. Working closely with CTAMB's team, Oshyn took a comprehensive approach to achieving WCAG 2.2 AA compliance and ensuring real-world usability for every member.

Oshyn began with a comprehensive accessibility audit, utilizing automated testing tools such as WAVE and Chrome DevTools, to identify critical issues, including missing alt text, improper heading structure, and insufficient color contrast.

To understand how members with disabilities would actually experience the site, Oshyn used the BrowserStack toolkit to test across devices, RAMP to simulate visual and motor impairments, and a color contrast checker to ensure readability. This combination of accessibility plugins and assistive technology testing revealed real-world usability issues that automated scans would miss.

​Oshyn then systematically addressed each issue, improving semantic HTML structure, fixing keyboard navigation, implementing proper ARIA attributes, and adjusting color contrast throughout the site. These accessibility improvements were implemented without compromising site performance, ensuring members could access their benefits quickly and seamlessly on any device.

CTAMB website

140%

Accessibility Improvements

The Outcome

Since the improvements went live, all CTAMB members can now access their critical benefits regardless of ability. Oshyn transformed the CTAMB website, with accessibility scores jumping from as low as 30-60 to the high 80s across the site. In some areas, this represented improvements of over 140%, and the site not only achieved WCAG 2.2 AA compliance but exceeded it, reaching AAA standards in multiple categories.



WCAG 2.2 AAA Compliance in multiple categories

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