LEADING INDUSTRIAL SOFTWARE COMPANY
Resolving a 5-month AEM Maintenance Queue in Under 3 Months Saves Hundreds of Thousands in Lost Productivity
This Leading Industrial Software Company helps 20,000 enterprises in over 100 countries to engineer efficiently and optimize operations, driving growth and sustainability.
- Services
- AEM Enhance & Maintain
- Technologies
- AEM
- Solr
- Salesloft
- Marketo
- Leadspace
- Adobe Tag Manager (ATM)
Oshyn’s deep expertise and timezone alignment were key factors in being chosen to perform ongoing AEM maintenance.
The Challenge
Whenever the software company’s team encountered a bug or had questions about their Adobe Experience Manager (AEM) implementation, they experienced multiple-day delays and received insufficient responses from their existing AEM partner. The 13-hour time difference with their partner, initially seen as a minor inconvenience, was now a huge problem.
For a high-performance marketing team, this sluggish responsiveness meant they couldn’t make simple changes quickly enough and would lose traction to competitors.
A new partner was required to assume maintenance support for their on-premises AEM solution. They found Oshyn at an industry conference and were impressed with the Oshyn team’s ability to immediately provide valuable insights on their website using the proprietary Reliability Report tool.
The Solution
The company decided to shift the ongoing maintenance of its corporate website to Oshyn and take advantage of the flexible Continuous Development model to deliver a constant stream of feature updates to its site.
Oshyn provided structure and support using tools like Jira to boost responsiveness and handle critical issues. As part of the ongoing maintenance, Oshyn also provided documentation for the AEM solution, which relies on integrations with Marketo, Salesloft, Leadspace, and Adobe Tag Manager (ATM).
Oshyn also set up continuous site scanning for security, accessibility, performance, and SEO issues, allowing for short- and long-term critical updates to be prioritized in the backlog for completion.
The Outcome
The software company was ecstatic with Oshyn's flexible access to experts and the quality of AEM development. In just under three months, Oshyn resolved over 60 support tickets and a five-month maintenance queue, saving the company hundreds of thousands of dollars in lost productivity. With maintenance handled, Oshyn has also started preparing them for a migration to AEM as a Cloud Service and Edge Delivery Services.
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