Oshyn is an OpenText Certified Partner

OpenText (NASDAQ: OTEX) is a global market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information. OpenText Web Solutions (previously known as RedDot CMS) provides a web content management solution that facilitates the management of multiple websites worldwide to further develop their global presence. OpenText Web Solutions is particularly interesting Content Management System for companies that manage global websites requiring websites in local languages and require high level of personalization. For small and mid-size businesses, OpenText Web Solutions provides a simple and cost-effective tool for expanding globally.

As great a CMS as OpenText Web Solutions is, it can be problematic. Developers without substantial experience can find themselves struggling to resolve bugs and optimize performance. Many current OpenText Web Solutions customers have questioned whether to move a new CMS given several WCM acquisitions by OpenText. We believe that even if OpenText ultimately takes their combined CMS solutions offerings in a radically different direction – your current investments remain viable and are practical for achieving the organization goals of 2011 and beyond. Many existing OpenText customers are better off investing in Web 2.0 / 3.0 enhancements, upgrades, support and design improvements. We have extensive experience in enhancing OpenText Web Solutions to improve current investments rather than looking for a new CMS framework. Upgrading, performance-tuning, redesigning templates, etc, will deliver a better ROI particularly while companies are still guarding their IT budgets given the continued pressures in the economy.

Oshyn has been providing OpenText Web Solutions (aka RedDot CMS) services for over 8 years. We’ve found great success for our clients over these years leveraging the OpenText Web Solutions / RedDot solution framework along with our best practice configuration and build-out knowledge and skills as the critical factors for ultimate success. Many times we have been called upon by OpenText or prospective clients to take over very complex RedDot projects (USA and International) where the initial implementation went astray leading to significant performance issues or other project issues that threatened the Return on Investment. Oshyn remains confident our current and future clients will benefit from continuing to evolve, improving the performance and upgrading their OpenText WCM solutions more so than seeking out new platforms.

OpenText - RedDot Services

• Production Environment Build-Out and Performance Tuning
• Platform Upgrades
• Production Readiness Assessment
• Oshyn Migration Accelerator
• Maintenance and Support
• Template Development and Redesigns

Featured OpenText Success Stories

Websense is a global leader in integrated Web, email and data security solutions protecting over 50,000 organizations worldwide from malicious code, loss of confidential information and ensure enforcement of Internet use and security policies. Websense had elected to migrate from Interwoven CMS to Open Text’s RedDot CMS. Because of complexities which arose as Websense initially began the migration from Vignette, they chose to hire Oshyn based on Open Text’s recommendation and Oshyn’s successful track-record of multiple well-designed, fast and cost-effective RedDot implementations. Read more about Websense’s RedDot Success Story. 


The University of Arkansas had recently installed Version 9 of RedDot CMS (also known as OpenText Web Solutions). Following the installation the content editors experienced several issues with the WYSWIG Telerik content editor integrated in RedDot CMS Version 9. The University of Arkansas reported these issues (bugs) to the RedDot support group hoping they had been previously identified and could be quickly fixed through a patch or new release. RedDot support did not recognize the bugs and directed the University of Arkansas to Telerik for support. The support team at Telerik was not knowledgeable about how their content editor Telerik RadEditor was integrated into RedDot CMS and could not provide support. With no solutions offered by OpenText Web Solutions support or Telerik support, the University of Arkansas turned to Oshyn for its extensive experience integrating and resolving issues with RedDot CMS. Read more about The University of Arkansas' Open Text Web Solutions Success Story.


National Education Association’s Member Benefit Corporation (NEA MB) launched a repositioning and rebranding strategy that involved an overhaul of the NEA MB website using OpenText Web Solutions. NEA MB was strategizing to better serve the 3.2 million member educators with an updated visual design and more dynamic user experience. The website was dated and not representative of the size and power of the NEA and limited the ability to direct members directly to services suited to them from an impressive array of services and products. Ultimately, NEA MB was attempting to deliver easy-to-navigate content, personalized to the specific personal needs of busy educators. Read more about the NEA MB Success Story.

The Business Case for Leveraging Open Text Web Solutions Within Higher Education
Academic institutions have a long reputation for being slower to adopt new technologies for their audiences. However, many schools are taking serious steps in improving the online experience they are providing. This white paper explores the unique needs of the higher education market, applying new tools & trends and specifically how the Open Text Web Solutions’ Delivery Manager (formerly known as RedDot LiveServer) can be leveraged to achieve those goals.

Performance Tuning Open Text Web Solutions Management Server and Delivery Server
If you have made an investment in OpenText Web Solutions (formerly RedDot) Web Content Management products, you’ve undoubtedly experienced performance issues. While every software requires tuning, RedDot is especially susceptible to mis-configuration and poor performance as the out-of-the-box installation comes untuned and ready for Development Environments only.

Open Text Best Practices: Part One
Authored by Oshyn Senior Consultant, Adaeze Okorie, this best practices white paper draws from Oshyn’s vast experience as a certified OpenText partner, in helping organizations define strategies to meet business goals while implementing OpenText’s RedDot CMS. Specifically in this paper Adaeze Okorie will discuss strategies, key points and tips to leverage the features available in OpenText’s RedDot CMS to achieve an effective, reliable and robust implementation.

Open Text CMS Blog

Join the conversation with Oshyn's thought leaders who share their thoughts, expertise and best practices about OpenText and RedDot on Oshyn's Open Text CMS blog.  

Recent Posts:

• OpenText Management Server 10: Navigation Manager Design
• OpenText Management Server 10: Access Content Elements of Different Pages
• Content in OpenText Delivery Server and Moderation in Management Server
• Organic Profile Creation and Surveys in OpenText Delivery Server
• OpenText Common Search 1.0 Installation and Configuration on Windows Server 2008
• Using MVEL Expression Language with OpenText Technology
• OpenText Content Server and Management Server Integration